Introduction to EE
- EE is a leading telecommunications provider in the United Kingdom.
- It operates under the ownership of BT Group and offers mobile, broadband, and digital TV services.
- EE was the first to introduce 4G in the UK and is among the pioneers in 5G deployment.
- The company resulted from the merger of Orange UK and T-Mobile UK, combining the strengths of both brands.
- Known for its extensive network coverage and high-speed connectivity across the UK.
EE Mobile Services
Mobile Network and Coverage
- EE provides one of the widest network coverages in the UK.
- Over 99% population coverage with 4G services.
- 5G available in over 100 major towns and cities.
- Consistently ranked as one of the fastest networks in the UK.
- Reliable service even in rural and remote areas.
SIM-Only Plans
- Flexible contract lengths including 24-month and 30-day rolling contracts.
- All plans include unlimited texts and calls.
- Various data allowances to suit different usage needs:
- Entry Level: 50 GB
- Mid-Tier: 150 GB
- Unlimited Data Options
- Premium plans include additional perks:
- Access to streaming platforms like Netflix and Apple Music.
- Google One storage inclusion.
- Enhanced roaming options.
- Priority customer support.
- Stay Connected feature that maintains low-speed internet after data cap is reached.
Pay-As-You-Go Options
- No contractual obligations.
- Rolling data packs with the ability to renew or top up manually.
- Saver Plans offer discounts for consistent renewals.
- Bonus data for continuous usage.
Mobile Broadband (4G/5G Home Internet)
- 4G routers with average speeds of 31 Mbps.
- 5G hubs available in select areas for faster internet.
- Simple plug-and-play setup for home internet needs.
Wi-Fi Hotspots
- Access to over 5 million Wi-Fi hotspots across the UK.
- Complimentary access for EE customers.
- Available in public spaces, cafes, and transportation hubs.
EE Broadband Services
Fibre and Full Fibre Plans
- Fibre to the Cabinet (FTTC) offers speeds up to 330 Mbps.
- Full Fibre (FTTP) provides superior speed and stability:
- Entry: 36 Mbps
- Mid-range: 500 Mbps
- Premium: 1.6 Gbps
Unlimited Data and Routers
- All broadband packages include unlimited data usage.
- Comes with advanced routers like the Smart Hub or Smart Hub Pro.
- Seamless connectivity for multiple devices.
Installation and Guarantees
- Professional installation for fibre connections.
- Speed guarantees with options to exit contracts if performance thresholds aren’t met.
- Transparent service-level agreements for customer assurance.
Annual Price Reviews
- Prices are reviewed annually, typically in March.
- Adjustments include fixed or CPI-linked increases.
- Customers are informed well in advance of any price changes.
EE TV and Entertainment
TV Subscription Options
- Multiple entertainment bundles available.
- Compatible with EE broadband for integrated services.
- TV Packages include:
- Entertainment Package
- Sport Package
- Big Entertainment Package
- Big Sport Package
- Full Works Package
TV Equipment
- Smart boxes provided for seamless streaming.
- Access to premium content across major platforms.
- Parental controls and content filtering features.
EE UK Pricing Table
| Service Type | Plan Tier | Monthly Price (GBP) |
|---|---|---|
| SIM-Only (24-month) | 50 GB | £18 |
| SIM-Only (24-month) | 150 GB | £21 |
| SIM-Only (24-month) | Unlimited Essentials Plus | £24 |
| SIM-Only (24-month) | Unlimited All Rounder | £27 |
| SIM-Only (24-month) | Unlimited No Frills | £27 |
| SIM-Only (24-month) | Unlimited Full Works | £48 |
| Fibre Broadband | FTTC Standard | £24 |
| Full Fibre Broadband | Full Fibre 36 Mbps | £29.99 |
| Full Fibre Broadband | Full Fibre up to 900 Mbps | £26.99 |
| Full Fibre Broadband | Full Fibre 1.6 Gbps | £79.99 |
| EE TV Packages | Entertainment | £20 |
| EE TV Packages | Sport | £23 |
| EE TV Packages | Big Entertainment | £30 |
| EE TV Packages | Big Sport | £48 |
| EE TV Packages | Full Works | £80 |
Key Features and Benefits
Superior Network Quality
- Leading mobile network speed and coverage.
- Consistent performance in both urban and rural locations.
- High customer satisfaction ratings for network reliability.
Flexible Plans with Value-Added Services
- Wide range of plans catering to different usage needs.
- Access to exclusive content on higher-tier plans.
- EU roaming included in certain packages.
- Family plans with data sharing and gifting options.
- Stay Connected feature ensures continuous internet access even after data limits.
Bundled Savings with EE One
- Combine mobile, broadband, and TV for additional savings.
- Customizable packages to fit household needs.
- Exclusive discounts for bundled services.
Reliable Broadband Service
- Unlimited data usage on all broadband packages.
- High-speed fibre and full fibre options.
- Speed guarantees ensure customer satisfaction.
- Seamless integration with EE TV and entertainment options.
Considerations Before Choosing EE
Price Increases
- Contracts include annual price adjustments.
- Customers should review contract terms carefully.
- Early exits from contracts may involve additional fees.
Comparisons with Other Providers
- EE’s pricing may be higher compared to some budget providers.
- Mobile Virtual Network Operators (MVNOs) using EE’s network may offer cheaper rates without added perks.
- Weigh premium features against basic plans depending on budget and needs.
Contract Terms and Conditions
- Long-term contracts may limit flexibility.
- Consider rolling contracts if flexibility is a priority.
- Understand the full scope of service-level agreements before committing.
Tips for Maximizing Value with EE
- Negotiate plan benefits at the time of contract renewal.
- Explore available promotions and bundle discounts.
- Monitor annual price reviews and reassess your plan annually.
- Consider family and group plans to leverage data sharing benefits.
- Evaluate the value of entertainment bundles versus standalone streaming subscriptions.
- Look into social tariffs if eligible for discounted pricing.
EE Business Services
- Offers tailored solutions for businesses of all sizes.
- Enterprise mobile and broadband packages.
- Dedicated account managers for large businesses.
- Scalable solutions to support business growth and remote working needs.
- Secure and reliable connectivity with advanced cybersecurity measures.
EE Customer Support
- Comprehensive customer service available via multiple channels:
- Phone support.
- Online chat services.
- In-store assistance.
- Dedicated business support teams.
- User-friendly mobile app for account management, bill payments, and service upgrades.
- Self-service options through the website and mobile app.
EE Environmental and Social Responsibility
- Commitment to reducing carbon emissions.
- Investments in renewable energy and sustainable business practices.
- Initiatives to recycle and repurpose old devices.
- Community engagement programs supporting digital literacy and inclusion.
Conclusion
EE remains one of the most robust and comprehensive telecommunications providers in the UK. With its broad service offerings in mobile, broadband, and entertainment, EE continues to set industry standards in both innovation and customer satisfaction.
For customers seeking premium network performance, flexible plan options, and integrated entertainment bundles, EE represents a top-tier choice. However, it’s important to regularly assess personal or household needs, review pricing structures, and stay informed about contract terms to ensure maximum value.
By understanding the full scope of what EE offers, customers can confidently select the right combination of services to suit their individual requirements, whether for personal use, families, or businesses.